FAQ
Looking for answers on a certain product or installation? This is the place to start. Or you can contact us directly. We’re available to answer questions.
GENERAL
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Are there standard door sizes?
Standard door sizes are available at The Home Depot, Build.com, Wayfair, Amazon, Houzz and Lowe’s.
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Do any of your models have a protective glass coating?
Coastal products can arrive pretreated with Coastal Clarity®, a proprietary sealant that helps prevent hard water spots and reduces time spent cleaning glass.
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What glass choices are available?
Clear, Satin Deco, Obscure, Smoke Gray, Patterned, Corduroy, Restoration and Reed Mirror.
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Is the tempered glass logo on every piece of glass?
Per regulations, the logo is required to be on each pane of tempered glass.
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Are your shower doors reversible?
Yes, most Coastal Shower Doors are reversible in terms of the panel / door placement as well as left / right swing direction.
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What is a bypass door?
A bypass door is another way of saying sliding door. Typically, they consist of two sliding glass panels (although there can also be additional fixed panels) that roll on tracks attached to the shower enclosure. The doors may simply slide in the tracks, or there may be mechanical rollers that assist the movement.
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What are the dimensions of the wall jambs?
Dimensions vary depending on the configuration and metal type.
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How do I know what size shower door I need for my opening?
Measuring must be done after the tile or finished wall material has been installed. Check to ensure that your walls are plumb and that your shower base/tub or flat surface shower floor is level. Start by measuring the desired height of the door on each side of the opening. The measurement should be to the nearest 1/16th of an inch. Select a door with a height less than or equal to the smallest of these measurements. To measure the opening width, measure the distance from wall to wall at the top and bottom of the opening. The measurement should be to the nearest 1/16th of an inch. If these differ, select a door using the larger width for a bypass door, or the smaller width for a pivot door. If you’re selecting a swinging door, make sure the door has room to swing open without hitting any obstructions. Hold one end of your tape measure where the door hinge will be located and swing it open.
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What is the definition of a Centerline measurement?
Usually, this refers to dimensions measured in the center of the base of the unit. This arbitrary line, and its intersecting points in the case of a unit with end panels, is what is required for the correct placement of the shower enclosure. The center of the aluminum frame is placed, or centered, on this line.
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Do your shower doors adjust for out-of-plumb conditions?
Yes, most shower door configurations allow for out-of-plumb adjustment. The amount of adjustment depends on the specific door series and style.
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What can I use to clean the glass in my Coastal shower door?
Never use an abrasive or acid-based cleaner or a formulation such as “Clean Shower.” Squeegee the inside panels and doors after each use to maximize the life of your Coastal shower door. To restore the original beauty of your shower door, we recommend using the Coastal Clarity Shower Door Restoration Kit.
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How easy—or difficult—is it to clean a door?
As with any shower door, regular upkeep makes cleaning fast and simple. Please refer to our Care and Cleaning Guide for more information.
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How big is a door handle?
The standard handle is an 8″ through-the-glass ladder pull or c-pull, measured from the center of the hole to the center of the other hole. However, the towel bars on our bypass doors vary depending on the width of the panels. The handles are not attached to the metal, but instead centered on a panel of glass.
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Can Coastal Industries towel bars and handles support a bather?
Towel bars and handles used in our showers are not intended to be used as safety devices and should never be used to pull oneself up or as a support in any way. These handles are designed strictly to open and close your shower door and to hang a towel or wash cloth.
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What metal finishes do you offer?
Coastal offers a variety of finishes such as brite silver, chrome, brushed nickel, black bronze, polished stainless steel, black, brushed stainless steel, and platinum. Finishes offered will vary per model.
GRIDSCAPE®
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Are the grids on both sides of the glass?
Our Full Divided-Light doors are glass on the inside with metal grids on the outside. Our True Divided-Light doors are multiple panes of glass separated by mullions (grids) on both the interior and exterior. Each square of glass on a True Divided-Light door is a separate piece of glass glazed into channel for an authentic divided look.
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Are the grid designs customizable?
Yes. The grids or squares can be modified to a certain extent, to achieve a desired look. To see different configurations, please visit our Gridscape ® page.
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What kind of metal is used for a Gridscape® door?
Gridscape ® doors are made of rust-proof anodized aluminum.
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Can you build a Gridscape® door for a steam shower?
Absolutely, our Gridscape ® doors are ideal for steam showers.
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What is the glass thickness?
The glass used in Gridscape ® doors is 1/4″ tempered glass.
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What is the max height without having to use a transom above the door?
The max height that can be done without using a transom is 84″.
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What is the max door-opening width available?
The max door width for door only or swing FDL is 36″. Max door width for door only or swing TDL is left up to the engineer’s discretion. Door and panel or panel + door + panel max is 142″, unless it goes to the ceiling. Gridscape
bypass door max is 72″, unless it’s the Gridscape Eclipse®. -
How much adjustment is there?
The adjustment depends on the configuration. Fixed Panel – Width 1/2 in, Height 1/4 in. Door and panel – Width 1/2 in at each wall. 1/2in at strike. 1.5 in total. Height 1/4 in. Bypass depends on the door.
ORDERING
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How do I order a shower door?
Simply visit our Where To Buy page to find a dealer near you.
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How do I get a quote for a new enclosure?
Coastal sells through a network of dealers and if you’ll provide us with your location, we’ll do our best to find a dealer close by that can assist with pricing and availability. Click here to search for a dealer.
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How much do the doors cost?
Pricing is calculated per square foot and any chosen add-ons. Please refer to our Where To Buy page to locate a dealer near you for a quote.
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Where can I find replacement parts?
Contact us to order replacement parts. Shower door bottom sweep replacements can be found on Lowes.com.
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Do you offer replacement vinyl sweeps?
We do have a universal drip sweep kit that works for most models.
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When I see the term “lead times,” does that indicate when the Coastal Industries product will arrive or when it will be shipped?
Lead time is the time from when we receive your order until the time it is shipped. Actual shipment travel time varies with each carrier.
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How often does Coastal Industries deliver?
Coastal Industries is committed to getting your shipment to you as quickly as possible. Our shipping fleet reaches every state in the Union and Canada, except for Alaska and Hawaii. Our fleet is on the road each week and the delivery time to you depends on where you are located. Please contact our Customer Service department at 1-800-874-8601 for detailed shipping information.
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Where should I buy glass for a Coastal Industries shower door?
Glass for our shower doors can be purchased directly from Coastal Industries. Coastal Industries is always happy to meet your glass needs and has an extensive offering of glass types. You can get direct assistance from our helpful Customer Service representatives at 1-800-874-8601.
WARRANTY
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What type of warranty do you offer on your products?
Coastal warrants a tub/shower enclosure (“unit”) against defects in materials or workmanship for a period of one year after the date of installation by a qualified installer. During this period, Coastal will repair or replace this unit, at its option, without charge to consumer, if the unit is found to be defective upon inspection by an authorized Coastal representative. Unit replacement is limited to a unit of comparable size and style, and does not include any cost of removal or installation. Please view our warranty for full info.
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Do you accept returns or refunds?
You can get direct assistance from our helpful Customer Service representatives at 1-800-874-8601.
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What if I break a panel?
Unfortunately, broken panels cannot be replaced.